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Frequently Asked Questions

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@autine.com or contact us through the contact form below.
 

Q. How long will it take for my items to arrive?

A. Most orders usually arrive within 7 to 14 days from the date of shipment, but some order might take up to 21 days from the date of shipment to arrive due to COVID.

Q. How long will it take to receive a tracking number?

A. It will take usually between 1-3 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Which currency will I be charged in?

A. We process all orders in USD.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@autine.com or you can fill out the below provided form.

Q. How to cancel my order?

A. If you must cancel your order or change a shipping address, you must contact us immediately. Unfortunately, we cannot reverse shipments once they have been shipped out from our warehouse.

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex through Paypal.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
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Estimated Delivery Between 7 to 21 Business Days, Fully Tracked.

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